Terms and Conditions

1. Agreement to Terms

By engaging Onebox Solutions Ltd ("we", "us", "our") for any products or services, you ("the Customer") agree to be bound by these Terms and Conditions. These terms apply to all installations, maintenance, monitoring, and related services provided by Onebox Solutions Ltd.

A full copy of our terms is also available as a PDF: Download Terms & Conditions (PDF)

2. Services

Onebox Solutions Ltd provides security system installation, maintenance, monitoring, and automation services across the Waikato and Auckland regions. All services are carried out by police-cleared, licensed technicians in compliance with the Private Security Personnel Licensing Authority (PSPLA) requirements (Licence No: 20-070545).

3. Quotations and Pricing

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are exclusive of GST unless stated otherwise. Onebox Solutions Ltd reserves the right to amend pricing if the scope of work changes from the original quotation.

4. Payment

Payment terms are as stated on the invoice. Onebox Solutions Ltd reserves the right to charge interest on overdue accounts. Title to goods supplied does not pass to the Customer until full payment has been received.

5. Warranties

All equipment supplied by Onebox Solutions Ltd carries the manufacturer's warranty. Labour warranties are provided for a period of 12 months from the date of installation, covering defects in workmanship. Warranties do not cover damage caused by misuse, tampering, power surges, or acts of nature.

6. Liability

Onebox Solutions Ltd's liability is limited to the value of the goods and services provided. We are not liable for any indirect, consequential, or special loss or damage arising from the use or failure of any security system. Security systems are a deterrent only and do not guarantee the prevention of crime or loss.

7. Privacy

Onebox Solutions Ltd collects and holds personal information in accordance with the New Zealand Privacy Act 2020. We collect information necessary to provide our services and will not share your information with third parties without your consent, except as required by law.

8. Cancellations

Cancellations must be made in writing at least 48 hours prior to the scheduled installation or service appointment. Cancellations made with less than 48 hours' notice may incur a cancellation fee to cover call-out costs.

9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

10. Contact

For any questions regarding these Terms and Conditions, please contact us:

• Phone: 0800 115245
• Email: support@oneboxsolutions.co.nz
• NZBN: 9429049656983